Frequently Asked Questions

Our Sitebard team is always here to assist.

Frequently Asked Questions


To download a product, please go to the product that you want to download. You will see a Download section beside the “Description” of the product. Click on the Download option, and you should be able to download the product file.

To download the product you have purchased, please go to My Account -> My Downloads section. You should be able to see your product available to download. You can also download it via the link you have received in your email.

No. The majority of the products work without a serial code, but please keep in mind that features such as the import of demo content and premium support are not included. No refunds are issued for any such cases.

Outdated themes and plugins can cause a serious threat to your WordPress website so we’ll make sure you’ll get the latest version of the requested product.

We provide basic support for installing plugins and themes. If you need technical support regarding a theme or plugin, you will need to purchase the product directly from the author. Not offering premium support is the way we can offer the products at a discount of up to 90%.

Yes, the membership is auto-renewed. You can now rest assured that you will never have to pay every month manually for your favorite WooGang membership.

Most of our customers still need the auto-renew feature as it provides a very easy way to download products, without worrying about the payments. We have brought back the auto-renew feature for our memberships.

Still have questions? You can head over to our Support Desk and ask any questions that you have.